These terms and conditions apply to purchases made through the Online Ceramics website.
Online Ceramics is an independent specialist website selling British studio pottery, studio ceramics and handmade ceramics by established British potters and ceramic artists.
We have tried to keep these terms as clear and straightforward as possible. If you have any questions about an order or these terms, please contact Peter Ward at sales@onlineceramics.com or telephone +44 (0)7973 920 598.
All of the ceramic works shown on the Online Ceramics website are handmade individual works of art. They are made by established potters and ceramic artists and may naturally show variations in shape, colour, glaze and surface.
We make every effort to provide accurate descriptions, measurements and photographs of each work. Photographs may, however, appear slightly different depending on your screen and lighting conditions.
The dimensions given for each work are approximate and are normally stated in centimetres (cm).
Because many of the works are individual pieces, an item may become unavailable if another customer completes their purchase before you.
When you place an order through the website, you will receive an email confirming receipt of your order. A further confirmation will be provided when the order is accepted and/or dispatched.
All prices shown on the website are in pounds sterling (£).
UK delivery is free. Delivery charges apply to orders being sent outside the UK and are calculated according to the destination, size and weight of the package.
Online Ceramics accepts major debit and credit cards through its payment provider, together with PayPal where offered at checkout.
Online Ceramics never retains customers’ payment card details. Card payments are processed securely by our payment provider.
Payment must be received before an order is dispatched.
Delivery to UK addresses is free, including packaging and postage.
We normally aim to dispatch orders promptly and, where possible, offer next-working-day delivery. Please allow 3–4 working days for delivery.
Online Ceramics regularly visits potters and ceramic artists at their studios to select new work and maintain its collections. On occasions when Peter is away visiting potters, dispatch may take a little longer than usual. If this is likely to affect your order, we will contact you to let you know.
All ceramic works are carefully packaged to a high professional standard and we use reputable delivery companies.
If your delivery arrives damaged, please contact us as soon as possible. Please retain the packaging and, where possible, provide photographs of the damaged work and the packaging. This will help us understand what has happened and arrange a suitable resolution.
Online Ceramics ships British studio pottery and handmade ceramics worldwide.
We offer competitive international delivery rates, which are calculated according to the destination, size and weight of the package.
International delivery times vary according to destination. We are generally advised that deliveries outside Europe should take around five working days, but customs procedures and other circumstances can sometimes cause delays.
Delivery times quoted for international orders are therefore estimates and are not guaranteed unless a guaranteed service has been specifically agreed.
Customers outside the UK may have to pay local import duties, customs charges, VAT or other taxes and fees when their order enters their country.
These charges are not included in the Online Ceramics delivery charge unless expressly stated otherwise.
Any import duties, taxes or customs charges are the responsibility of the customer. Online Ceramics cannot predict the amount that may be charged because these costs are determined by the destination country and its authorities.
Customers are responsible for ensuring that the goods can legally be imported into their country.
We want you to be happy with your purchase. If you buy an item from Online Ceramics and change your mind, you can cancel your order within 14 days of receiving the goods, without having to give a reason.
If you wish to cancel an order, please contact us within the 14-day period by email at sales@onlineceramics.com or by telephone on +44 (0)7973 920 598.
Once you have told us that you wish to cancel, please return the work within 14 days.
Please return the work carefully packaged and in the condition in which it was received.
Online Ceramics will refund the cost of returning the item. Once the returned work has been received, we will arrange a full refund, including the original standard delivery charge where applicable.
Refunds will be made using the original payment method.
Nothing in these terms affects your statutory rights as a consumer.
If a work arrives damaged, is faulty or is not as described, please contact Online Ceramics as soon as possible.
Online Ceramics will always provide a full refund for faulty, damaged or incorrectly described work, including the reasonable cost of returning the item.
Please retain the original packaging and, where possible, provide photographs of the work and packaging so that we can understand what has happened.
Your statutory consumer rights are separate from our returns policy and are not affected by these terms.
The ceramics sold by Online Ceramics are handmade by individual artists and potters. Handmade ceramics naturally vary from one work to another.
Small variations in dimensions, glaze, colour, texture and surface are not necessarily faults and may be part of the character of the work.
Where a particular feature is significant to a work, we aim to show it clearly in the photographs and describe it in the product information.
Online Ceramics Gift Cards do not expire.
Gift Cards cannot normally be exchanged for cash or refunded, except where required by law.
Gift Cards may be used towards purchases made through the Online Ceramics website. If the value of a purchase is less than the value of the Gift Card, the remaining balance can be used towards a future purchase.
Gift Cards cannot be used to purchase another Gift Card.
If a Gift Card is lost or stolen, please contact Online Ceramics. We may be able to cancel and replace it where there is sufficient evidence of purchase.
If a parcel arrives damaged or there is another problem with your delivery, please contact Online Ceramics as soon as possible.
Please retain the packaging and, where possible, provide photographs of the packaging and the work. This will help us understand what has happened and decide how best to resolve the problem.
Online Ceramics will deal directly with the customer to resolve delivery problems.
We make every reasonable effort to ensure that information on the Online Ceramics website is accurate and up to date.
However, occasional errors may occur in descriptions, dimensions, prices or availability. If we discover a significant error after you have placed an order, we will contact you before processing the order.
We reserve the right to correct errors and, where necessary, cancel an order affected by an obvious pricing or availability error. If an order is cancelled, any payment already made will be refunded.
The photographs, text and other content on the Online Ceramics website are protected by copyright unless otherwise stated.
You may not reproduce, copy, modify, distribute or commercially use photographs or other website content without prior written permission.
The images of individual ceramic works are provided to help customers assess the work before purchasing. Copyright in photographs remains with the copyright owner.
Online Ceramics collects and processes personal information when you place an order, make an enquiry, sign up to our mailing list or otherwise use the website.
Personal information is handled in accordance with our Privacy Policy, which explains what information we collect, why we collect it, how long it is retained and the circumstances in which it may be shared.
We do not sell customers’ personal information.
If you choose to join the Online Ceramics mailing list, you can unsubscribe at any time.
Please see our separate Privacy Policy for full details.
The Online Ceramics website uses cookies and similar technologies to help the website function, remember preferences and, where applicable, understand how visitors use the website.
Information about the cookies used by the website and how you can manage your choices is provided in our Cookie Policy.
Where required, non-essential cookies will only be used with the appropriate consent.
We aim to keep the Online Ceramics website available and operating correctly, but we cannot guarantee that the website will always be available or free from interruptions or technical problems.
We may occasionally need to suspend access to the website for maintenance, security or technical reasons.
Online Ceramics will not be responsible for delays caused by circumstances outside our reasonable control, including severe weather, strikes, transport disruption, customs delays, natural disasters, technical failures or other events that could not reasonably have been anticipated or prevented.
This does not affect your statutory rights as a consumer.
Nothing in these terms excludes or limits any liability that cannot legally be excluded or limited.
In particular, nothing in these terms affects your legal rights relating to faulty, unsafe or misdescribed goods.
If you have a problem with an order or are unhappy with any aspect of our service, please contact us directly.
Online Ceramics is a small independent business and customer service is handled directly by Peter Ward.
You can contact us by:
Email: sales@onlineceramics.com
Telephone: +44 (0)7973 920 598
Website: www.onlineceramics.com
We will do our best to resolve any problem promptly and fairly.
We may occasionally update these terms to reflect changes to the website, our business or applicable legal requirements.
The terms applying to your purchase will be the terms displayed on the website at the time you place your order.
These terms are governed by the law of England and Wales.
If you are a consumer living elsewhere in the UK, this does not remove any mandatory consumer rights that apply to you under the law of the country or jurisdiction in which you live.
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