Free UK Shipping with Reputable Couriers & Quality Packaging

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Payment & Delivery

14 day money back guarantee

Online Ceramics wants to make your shopping experience as simple and carefree as possible. We offer all our customers a 14 day, no quibble money back guarantee.

If for any reason you are not happy with your purchase, you may return it for a full refund, we will even cover your shipping costs. Simply contact us within the 14 days of your order’s arrival. This can be done either by email: or by telephone +44 (0)7973 920 598. The refund will be made when the work has been returned undamaged.

Gift Cards

Online Ceramics does not have an expiry date for Gift Cards. No refund in whole or in part is available on Gift Cards.


Postage, including packaging and insurance is FREE to UK addresses and we offer competitive shipping rates to our overseas customers. We will only use reputable national/international express courier companies. All packaging is to a high professional standard.

We aim to deliver next working day but please allow 3-4 working days. We are advised that shipping to countries outside Europe should take 5 working days, but our experience is that it can sometimes take a bit longer.

IMPORTANT: International deliveries may be subject to local import duties and taxes. Our delivery charges do not include any locally applied taxes, import duties and/or fees that may be levied by shipping companies. Please note that Online Ceramics is not liable for any import duties and taxes that may be imposed. These are the full responsibility of the customer.


All measurements are approximate. Sizes are given for the width, depth and height. The measurement units used are in centimetres (cm).

Privacy policy

Your details are processed only for the purpose of fulfilling your enquiry. You will have the option of joining our FREE mailing list. At no point will your details be shared with any third parties. By continuing to use this site you agree to our use of cookies.

Payment methods

For your safety and security we use Sage Pay payment gateway that accepts major cards including Visa, Mastercard and American Express. All transactions are encrypted to the highest global standards and their payment systems are monitored and audited regularly by a world leading Qualified Security Assessors (QSA). You can if you wish use PayPal who accept all major cards.

Own Art 

Own Art supports the artist by encouraging sales of their work and it allows you to spread the payments interest free for up to ten months. Representative 0% APR. Subject to status and affordability. Terms and conditions apply. Credit is provided by Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK plc, authorised and regulated by the Financial Conduct Authority.

Own Art is Creative United Initiative supported by Arts Council England, Creative Scotland and Arts Council of Northern Ireland.

Alternative payment methods

We will accept Sterling cheques or international banker’s draft/money order made payable to ‘Online Ceramics’. Items will only be dispatched when the payment has cleared.


Easter Give-Away

Subscribe to Online Ceramics for FREE and you could win this John Pollex plate worth over £200