14 day money back guarantee
Online Ceramics wants to make your shopping experience as simple and carefree as possible. We offer all our customers a 14 day, no quibble money back guarantee.
If for any reason you are not happy with your purchase, you may return it for a full refund, we will even cover your shipping costs. Simply contact us within the 14 days of your order’s arrival. This can be done either by email: firstname.lastname@example.org or by telephone +44 (0)7973 920 598. The refund will be made when the work has been returned undamaged.
Online Ceramics does not have an expiry date for Gift Cards. No refund in whole or in part is available on Gift Cards.
Postage, including packaging and insurance is FREE to UK addresses and we offer competitive shipping rates to our overseas customers. We will only use reputable national/international express courier companies. All packaging is to a high professional standard.
We aim to deliver next working day but please allow 3-4 working days. We are advised that shipping to countries outside Europe should take 5 working days, but our experience is that it can sometimes take a bit longer.
IMPORTANT: International deliveries may be subject to local import duties and taxes. Our delivery charges do not include any locally applied taxes, import duties and/or fees that may be levied by shipping companies. Please note that Online Ceramics is not liable for any import duties and taxes that may be imposed. These are the full responsibility of the customer.
All measurements are approximate. Sizes are given for the width, depth and height. The measurement units used are in centimetres (cm).
For your safety and security we use Sage Pay payment gateway that accepts major cards including Visa, Mastercard and American Express. All transactions are encrypted to the highest global standards and their payment systems are monitored and audited regularly by a world leading Qualified Security Assessors (QSA). You can if you wish use PayPal who accept all major cards.
Alternative payment methods
We will accept Sterling cheques or international banker’s draft/money order made payable to ‘Online Ceramics’. Items will only be dispatched when the payment has cleared.